Unlock the value in your CRM solution with CXServices
Much more than keeping the lights on. Support and more from the congruentX Customer Success team.
Rapid access to highly skilled Dynamics experts who know your system and needs. We are there – side by side for every step of your CRM journey. From upgrades to Unified Interface support to benchmarking to rapid technical response – With CXSupport Plus, we help businesses achieve real return on investment from the Power Platform
- 3 Levels of Support
- Available Dedicated Support Engineer
- Available Response SLA
- Case Pack Per Month
- Inquiry Pack Per Month
- Adoption Ignite Services
- Roadmap Strategic Planning Yearly
- Quarterly Checkup
- What’s New Webinars (based on product updates)
- Adoption & Enhancement Services
- Adoption Coach – Office Hours
- System Monitoring
- Adoption Monitoring
- Twice Annual Roadmap Strategic Planning
- Quarterly Adoption Workshop
- Twice Annual 2-week Adoption Sprints
- What’s New Webinars
- Tips and Tricks Webinar
- Ask Your CRM MVP Webinar
- Training by the MCT Certified Trainers
- Advisory Services
- Business Outcome Focus Areas
- Generation of Revenue
- Reduction of Cost
- Management of Risk
- Quarterly Workshops based on the three business drivers that drive a set of joint activities
- Outcome Instrumentation
Frequently Asked Questions
Support Subscription might be new to you. Below are some of the questions we hear all the time.
Help Finding Information Online?
Our offerings are catered specific for each customer. Trading emails is inefficient and confusing, that we prefer a call to give you the best offering.
Why Support Is So Necessary?
We want that you can focus on your core business but to be able to support your employees when they have questions and problems around the CRM. Especially during the times when we all have to work from home.
How To Get Started With it?
Call our hotline 800.892.5011 or email to firstname.lastname@example.org and we will set up a short introduction call to get you set up.
What is a subscription model?
We don’t believe in billing hours for hours. Regardless of case complexity or how long it takes, we will not charge for the hours we are working on. Our subscription model will give you a clear understanding how much you will spend for a year from day one. Not more – not less.
CongruentX has given us the large company expertise with the small business cost and personal touch.
– Jay Nunley CIO